Frequently Asked Questions
How to choose the right weight for manimo?
We recommend choosing a manimo that is approximately 10 to 12% of the user's weight. Of course, the comfort and needs of the child are always a priority and the use of the animal should be done under the supervision of an adult. Use in periods of 15 to 20 minutes is recommended due to the weight of the animal.
And visit our website online chart to guide you!
How to use a manimo?
Depending on the plush chosen and the person's preference, we place manimo on the most receptive parts of the body, i.e. on the shoulders, chest, back and legs for a period of 15 to 20 minutes. The sensory benefits can last between 1 and 2 hours. manimo can be integrated into key moments in everyday life such as before meals, during homework, transitional or anxiety-provoking moments and bedtime.
What are the benefits of a manimo?
Our comforting, weighted manimo soothes during times of stress or anxiety, they promote attention and concentration during learning and cognitive tasks. Based on a scientific approach of stimulation by deep pressure, our manimo are proprioception tools (perception of the body), which provide a calming effect by their weight by regulating the central nervous system.
The benefits of manimo are numerous:
- Brings comfort
- Soothes excess energy
- Encourages relaxation and sleep
- Reduces anxiety
- Promotes attention and concentration
- Helps regulate emotions and behaviors
It's heartwarming to fall asleep with a manimo on your stomach! It's easy to focus with a manimo on your thighs! It's nice to calm down with a manimo on your shoulders!
How to wash a manimo?
It’s very easy to clean your manimo!
- Hand wash in cold water with mild soap. Do not wring out.
- Dry it flat.
- That’s it!
Watch: How to clean your manimo in less than a minute?
Defective products and guarantees
The receipt of a damaged or incomplete order must be reported to our customer service within 5 days. To open a claim file, please fill out this form.
What are your delivery times?
Due to the current situation and the high volume of parcels at Canada Post and other carriers, delivery times may be delayed. The majority of items are dispatched from our warehouse within 2-5 business days. However, some items are on special order (star icon on the product page) with a lead time of up to 9 weeks.
Is it possible to choose the color of a product?
Some products are offered in multiple colors, but there is no online option to choose it. It’ll be chosen randomly. Indeed, we have several colors for this product and the choice is random, among those we have in stock.
What payment methods do you accept?
We accept payment by credit card and prepaid credit card (Visa and MasterCard) as well as fdmt gift cards.
Fees & Delivery time
Free shipping on orders over $75.*
Most items are shipped from our warehouse within 1 to 2 working days.
For remote locations, delays and shipping fees can differ from our policy detailed below. An agent from our Customer Service will contact you it that case.
The orders are delivered to the address indicated by the customer when placing the order. It is the responsibility of the customer to ensure the accuracy of the shipping address when placing an order. In case of an inaccurate shipping address, if we must deliver the order to another address, an additional fee may be charged to the customer.
Remote locations (Newfoundland, Northwest Territories, Yukon, Nunavut and other remote locations in the provinces of Canada), the free shipping on orders over $75 does not apply.
If you have any further questions, please feel free to contact us by phone or email.